Front Desk Associate

The Holiday Inn and Suites in Bolingbrook seeks a flexible full-time or part-time Guest Service Representative. The primary shift will be 3-11 pm. Must be available to work weekends. The GSR will provide timely and professional check-in and check-out services per established scripting and standards. This includes up-selling rooms, accurately processing all cash and credit card transactions, promoting teamwork through daily communication; responding to guest complaints, and promoting hotel services; including ensuring staff is properly trained on service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc., monitoring performance and recommending corrective action when needed. And other duties as deemed by the management team. Qualifications and Requirements include a High School diploma or equivalent, plus one year of front office/guest relations experience. Some college is preferred, and you must work nights, weekends, and/or holidays.

This job requires the following:-Frequent standing behind the desk and front office areas.-Carrying or lifting items weighing up to 50 pounds.-Handling objects, products, and computer equipment.-Use of a keyboard to operate various property management and reservations systems, etc.-Communication skills are utilized a significant amount of time when interacting with guests and colleagues.-Reading and writing in English utilized often-Basic math skills-Problem solving, reasoning, motivating and training abilities-Friendly, upbeat demeanor